Consumer Redressal

Hello Sir\\Mam My name is Dhruv and i am a resident of Chandigarh. Last year i purchased a Sony mobile phone ( Xperia ZR) from Croma retail sec 22, Chandigarh on the 1st of july for INR 29000. After a while it developed some technical issues and i had sent it to the sony service center in sector 34 Chandigarh for inspection. The replaced the phone and sent me a refurbished phone as a replacement. I used it for a few hours and i developed the same as my previous phone again. They had asked me to try and repair its software, which i tried but that didnt solve the problem. Then i went back to them and they said call their toll free number for a solution, they dont know how to deal with this issue. The tech support said the same thing to me, repair/reinstall its software. Nothing worked and i took it back to the service center and deposited it with them for inspection. After 10 days they say i got another replacement, which i had gone to pick up today. The replacement phone they gave me ha