Consumer Redressal

I had bought a Kurlon Kurlo Bond mattress from Kurlon Mattress express, Banerghatta Road, Bangalore. I had registered complaint number TN63627 with Kurlon on 29th May, 2014 for lumps in Kurlon Kurlobond mattress that I have. There was a customer executive who visited my house on 31st May. He told me that there is a defect in the mattress and he will talk to his manager and give me a call back for the resolution of my complaint. Till date I have been waiting to hear for him and in between I have escalated my complaint at least 5 times with Kurlon customer care. Everytime I get false assurances that I will get a call back as soon as possible from Bangalore zonal office. I do not even get an expected time in which Kurlon would reply back. I feel cheated by Kurlon which has sold me a defective product and now the company is not even responding to complaint.