Consumer Redressal

Timtara.com Order #10377768 dated 28.12.2012 I have placed my order on 28th Dec\'12 but still not received the product, getting reply from customer care like wait for 3 days, 5 days, One week, your request has been transferred to higher level & your order is in high priority but still no result, not only that, i have travelled to the Noida Office also, met Ritesh,no response received, mailed to Nisha also twice, but there is no response received yet. Timtara claiming them as \'India\'s No. 1 online retailer shop\'. how can they behave like this...it\'s a shame...Please do something for me.I can;t able to understand that what to do now. Tanzeem Ahmad Khan