Consumer Redressal

I think Whirlpool have found a nice way to insulate themselves from the customers by introducing the so called \'online complaint\' through which they do only redirect the customer complaints to nearby third rate service workshops in the city of customers. Not knowing the above ploy, I had lodged a complaint of fridge not working & promptly I got service request sheet vide SR.No. HD1013001471 dt.05/10/2013. The servive engineer appeared on 12.10.2013 and replaced the compressor and also filled the gas and charged me Rs.6600/-. But to my surprice now the compressor never stopped working, day in and day out. On line came in handy and I lodged a complaint on 19.10.2013 and again promptly got SR No. HD1013010197. The same joker appeared on 22.10.2013 and diagnosed the problem as fitting of wrong compressor and promised to replace the same but later disappeared. Many number of phone calls went unheeded. Again I took umbrage of online and lodged complaint on 29.10.2013 and as usal got SR.No.