Consumer Redressal

I purchased the window AC almost a month ago,and the same was installed on 19/May/2014, and it was the installer who detected that the AC had swing defect, and to complain to their toll free no. 18004254555, from where I got a docket no. 14051906537. But no steps taken. I repeatedly made complain to the same tollfree no. to get another docket no. 14052600517 on 26/May/2014. But it also showed no results. So I called and mailed to Voltas\' higher officials, and finally I called and mailed to Mr. Vippin Datta (level 3 RCSM) as listed in Voltas website (http://www.voltasac.com/index.php?option=com_content&view=article&id=84&Itemid=90) I called Mr.Vippin Datta, and his subordinates everyday almost twice for last 10 days, mailed them thrice. But they could not find any interest to show in my case. So, Please take steps so I am not to bear with this new faulty AC.