Consumer Redressal

I got this ZeroB NGS water softener for about 36000 Rs over a year in 2013 for my home. Last December\'13, I started noticing that the softening was not happening properly and hence logged a complaint and nobody turned up from Zerob. I called their service technician Mr. Raju reddy since he had given me his number who always said he is busy or in meetings. You dont have a 1800 helpline # and its a 022 Mumbai number. So, as Bangalore customer I had to shell out quite a lot on STD. I kept following up and again logded follow-up complaints in Feb without response. Later in April, complaint#610432 saying now the plumbing parts are also leaking. Their technician came twice and both fronts didnt solve. Inspite of repeated complaints to their call center(recorded) and also to Mr.Jayanthi their executive, the issue is not resolved. I tried calling their Bangalore manager Mr.Kumar since past 1.5months but he doesnt pick phones. It would help if they can take their product and refund my money.