Consumer Redressal

I ordered Derma Seta product from TV Telesky shop on June 7, 2014. My order id is 605160. But when I received the package, the charging adaptor was not properly fixed and was spoilt in the first application. I also did not receive 6 rechargeable batteries which was a part of the kit. The customer care folks are disconnecting my call every time I state my problem and not picking my calls now. I need a replacement of the charging adaptor and the 6 batteries at the earliest. Kindly help me with the same, else I want the complete money to be refunded for the product.