Consumer Redressal

I am using CCSI (smart pay-HDFC Bank)facility for payment of my mobile phone (Reliance communication)bills from Dec\'2013. Due to technical failure of Reliance, bill for May\'2014 was not sent to credit card billdesk and hence the bank could not able to make any payment. Reliance forces me to make this payment from my end without sending it to credit card billdesk. I made complain on 7th June, ref no. for the same was given verbally only as 221120140. And, on 7th June I was informed that, resolution made for complain ref no. 221120435. However, what resolution were made, was not been informed to me. And, the ref no is not even matching with what the customer care gave to me. I complain to the Kolkata circle appellate authority vide mail on 11th June. No resolution was made only an apology and request for making the payment were made. For recovering my incoming and outgoing call facilities (barred on 10th & 12 th)I was compelled to made the payment.I lost important calls & valuable time.