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Complaint #6219 — Dr. Asit Datta
Filed: 13 Jun 2014 ·
Address: —
During my return from USA under a Jet ticket (PNR: EBCZOV). .Because of the sudden cancellation (which was not informed to me, and it was not weather related) of UA 234 (CLE-EWR) on 5th Jan, 2014, United rebooked me at a later flight from CLE to DCA to EWR, and then EWR to BOM on a United flight (UA 48) on 5th Jan, scheduled to depart at 9.15 PM. The flight was cancelled and I had to make my own hotel arrangement at 3 AM and had to get my own transportation to go to the hotel. Following morning, they rebooked me on UA 9742 (EWR-BOM) and AI 776 (BOM-CCU). However, after arriving at BOM, AI denied my reservation, and I had to purchase ticket separately to fly from Mumbai to Kolkata, although I had already ticket for that. I have gone through terrible ordeal in this process and also financial losses. So I claimed full reimbursement of the expenses I had made from Jet Airways, with all documents. They refused to pay. I have been waiting for a long time with no outcome in sight.