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Complaint #6215 — SUDIP CHAKRABORTY
Filed: 13 Jun 2014 ·
Address: Saptak, 528/8 B. C Road Behala Kolkata- 700034
Dear Sir,
I do have standard chartered bank credit card ending with 6005 which is also linked with Auto Debit Facility with my Saving Bank Account with Standard Chartered Bank – 33710329794 .
Based on some purchase worth total of Rs 17059 .00 has been converted into EMI as per their offer came to me over phone .
On the other hand the same amount had been debited from my Account also linked with Auto Debit Facility.
I have asked for refund of Rs 17059.00 back to my account which they have agree and conveyed by their customer care vide their mail dtd- June 6th,2014 ( Ref No- 06/14/005889/SP/CRD – KMM17739596V83299L0KM) that the referred amount will be refunded back to my account on or before 12th of June .
But as on today they have only refunded Rs 4953.50 after adjusting my this month^s purchase of Rs 12105.50 ( Payable with this month^s bill on July 5th ,2014 statement of which had not been generated at all till now)
Thus unknowingly , I was forced to pay Rs 1210