Consumer Redressal

On the 30th of May I went to look for Samsung Service center in Chirala but found non. To find service person (Enginner) I went to the Samsung show room even they did not direct me to the right address or the right channel. I went to other appliances shop they gave me the Samsung Customer Care NO: 180030008282 and said that if we make a complaint to the Customer Care Number Service personal will repair the product in two working days. On the 31st I made a complaint to the Samsung Customer Care NO:18003008282. They asked me my name, address, Cell phone number, Model of the product, appliance, year of the purchase etc. The detail are: G. Vamsee BHushanam Besides Balaji Theatre, Perala, Chirala - 523157. Prakasam. Andhra Pradesh. Cell NO: 9700602755, 9885291214. Appliance: Sumsung Washing Machine. Model: SW70X1 Year of Purchase: May 1999. The customer Care center told me that on June 2 evening the Service person would come and solve the problem but till now that did not happen.