Consumer Redressal

I HAD PURCHASED A HALOGEN HEATER(ORPAT) FROM RAMESH ELECTRICALS,425/1, LINK ROAD, OLD FARIDABAD (HARYANA) ON 03.01.2013. AFTER TWO WEEKS THE HALOGEN TUBE HAS FUSED AND NOT LIGHTENED. THEN I APPROACHED TO SHOPKEEPER, MANUFACTURER OF SAID ITEM WHICH IS AJANTA LIMITED OVER PHONE AND AUTHORISED SERVICE CENTRE, FARIDABAD OVER PHONE 0129-4103831. ALL ARE SUGGESTED ME THAT TUBE IS NOT UNDER WARRANTY. BUT ON THEIR INSTRUCTION MANUAL, IT IS WRITTEN AS HALOGEN HEATER TUBE & SWIMG MOTOR WHICH IS BREAKAGE, DAMAGE AND NORMAL WEAR & TEAR AFTER USE. SINCE MY TUBE IS FUSED IT IS NOT BREAKAGE, DAMAGED AND WEAR & TEAR. SO, IT MEANS IT IS UNDER WARRANTY.