Consumer Redressal

Hello Sir/Madam, My Tata Communications Broadband Internet UserId# pgangwani@vsnl.net I have been wrongly/forcefully charged for the service (Online Backup) which I have never activated nor used at any point of time. Firstly I am a home user and do not have any business usage of internet. Why would I choose a business service ? When I called up customer care, I realized that the service was activated from 29/11/2010 and now it is renewed again second time. This way I have lost Rs. 3000 from my account balance unnecessarily. Now I am feeling like cheated from a big brand TATA for whom I trusted for more than 5 years now. I am quite regular in renewing broadband service and did not have much issues so far from last 5 years. Now I have checked online after logging in my account. I have noticed that service (OnlineBackup) was started from 29/11/2010. So after my investigation, when I checked the internet usage log, I could not find any entry of my internet usage on 29/11/2010 So how would I activate this service ? Kindly please look into this. I think I have lost total Rs. 3000 from my account unnecessarily. I am hopeful to get my hard earned money back from TATA. Please do the needful. Pradeep Gangwani Email - pgangwani@gmail.com