Consumer Redressal

the samsung company is cheating us by selling a second\'s refrigirator by just showing the sctarch on it rather it was not cooling and when the engineer approched us he said this fridge is modified from inside ie parts have been changed & this information was not disclosed us about the modified part now another thing is that my fridge has been taken to service centre, when they came to take the fridge they told you will get your fridge back in four days , they took our fridge on 17/5/2014 on urgent basis till now ie on 5/6/2014 , we are not getting any calls from there , they are harassing us, the bill is named after sangita bhagat, serial no : R4624PAD1004, Model no RT36FDJFABX/TL. till now no solution neither any satisfactory answer from them,