Consumer Redressal

I would like to put in a complaint for Reliance Digital TV. The set top box has gone fautly since 24th may 2014 and I am trying to contact their customer care nos but no one comes on the line for hours together. Finally on 27th may I got their No and when I gave them my complaint I was told their engineer would call me in the next 24 hours and enquire about the problem and visit me. In the meanwhile I had also sent a complaint to them on the email ID of the customercare@reliancedigitaltv.com. But from there also I was being given false assurances that the fault would be attended soon and that their engineer would contact me. But it is nearly 11 days now and no seems to be listening or paying attention to my problem. I am neither able to watch tv because of this nor am I able to put another DTH connection till I get some reply from Reliance Digital TV because if without their permission I get their equipment removed they start applying penalties even though it is their fault. Plese help