Consumer Redressal

I had purchased 1 titan watch from city centre mall Gurgaon before 2 years ago .Watch model number is 9322SL01. I got 2 year warn tee from company but 2 years is completed My titan watch Warne tee is expired before two moth ago I face some problem on my watch so I visited titan service centre dated on 21/04/2014 , Service Centre address is (Metropolitan mall MG road Gurgaon) , They people told me that I have to left my watch on service centre for service .They people gave me delivered time 13/05/2014 but still I lied up with them 4 to 5 time but they people giving me every time new date .I have a receipt . I request your help to know how to proceed further to protect my right as a costumer. Thanks and Regards. Gopal Sharan Singh +91 8800557316