Consumer Redressal

I purchased a Total Sensa Aquaguard from Eureka Forbes a few years back in the name of my wife, Smt. Ashima Jana. However, this year, in the contract form the period of AMC has been mentioned from 11.6.2013 to 10.6.2014 whereas the period of last AMC was from 20.6.2011 to 19.6.2012. But the aquaguard never gave proper service from the month of June 2013 itself. On our requests, the engineers attended to our calls, but the aquaguard never worked satisfactorily. At last, I lodged a complaint on 6.1.2014 vide docket No.74620483, but nothing was done. We requested several times over phone, but nothing has been done. Finding no other alternave, I purchased another water filter. Being disgusted with the service of the service engineers, I lodged one complaint on 23.5.2014 vide docket No.76438506 and another on 2.6.2014 vide docket No.76606013, but till date no one has visited our house. In this background, I request your Honour to take necessary action as to redress my grievance.