Consumer Redressal

i have purchased Micromax A110Q 15-08-2013 but it\'s have problem on 09-05-204 my phone is hanged and its not working then i went to your service center in Dadar (W) near plaza but that day they said there is technical problem and they didn\'t see the problem and said come on Monday. On Monday they take it and said i\'ll be try to start through software but its not started then they told its take time but even 20 days gone but still in progress.