Consumer Redressal

I have lodged a complaint against Symphony Cooler on April 28, 2014 for its non-functioning. We purchased this cooler model \"HI COOL I-NEW\" on April 27, 2014. Complaint No.: BL-DS-28D14012. Customer care has promised us resolve this issue till May 4. We did not get any call then after. We finally called to Symphony corporate center for this issue on May 28 after a month and we got direct no. 9341812928 of Bangalore representative but it was switched off. Symphony on May 31 has given new No. 9379001341, Kiran who has promised us to send the technician till evening that day but it’s in vein again. I would like to ask if this way to add service for one year with extra money while purchasing and not providing the same at all. Even it’s been more than a month while we lodged the complaint but still we didn\'t get any solution for this. It will not be surprising if Symphony will repair my cooler in winter and will show us their level of sensitivity against customer.