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Complaint #6004 — Rana Mukherjee
Filed: 29 May 2014 ·
Address: 14A, Lake View Road,Kolkata-700029
I placed order with Flipkart on 24th May for an external hard disk for Rs.3190/, cash on delivery.Flipkart accepted and confirmed order via mobile text message and email to me.On 25th May they informed that order was shipped and would be delivered by 28th May.When order was not delivered by 28th May, I phoned Flipkart and was informed that order had been cancelled.I had NOT made any request for cancellation or return of product.However, Flipkart said I could place new order for the same product at INCREASED rate of above Rs.3600/
Please note that when Flipkart accepted and confirmed order they entered into a contract/agreement with me.On their part, to deliver a product for Rs.3190/.On my part, to pay Rs.3190/ on delivery.By one-sidely arbitrarily cancelling order without any notice to me they are guilty of \"breach of contract\" in the context of e-commerce.
I seek redressal of this wrong and plead that Flipkart immediately delivers correct product at Rs.3190 as agreed upon.