Consumer Redressal

i have purchased a watch on amazon site . .Order NO #171-1329766-2770718 on may 5 2014. i received the order same on may 8 2014. some day s i used that watch . then i found that was delivered damaged . that is day was not changed then i contact the customer they said , returned that product. they arranged free pick up for returning the watch to its destination my watch was delivered on may 22, 2014 to amazon . when i contact it will take 6-8 business days for refund purposes . why do you delay in refund process for their suffered customers. when i contact about this issue , they said we have certain policy to be followed for refund purposes my question is when i order they delivered its product within 3 days whereas why do not deliver the refund cheque in that way sir i hope you will help in this regard