Consumer Redressal

Sir, I use an iphone 5, 16gb white color. last week i was facing few issue regarding the sleep button on my iphone. the serial number on my iphone is \"C32JTN76DTWF\". When i visited the apple service centre they assured me that since there is no crack on the window screen on my iphone i shall get a replacement. now they say that due to multiple dents on my phone i need to pay rs.20300. i havent asked for a new phone. i just want the button to be repaired. if iphone cant repair it, it is their problem not mine. when my phone is genuinely responsible for a free replacement. they arent replacing my phone for free just to save their costs. please use this link and enter my serial number to see the proof of the report-https://ssl.apple.com/in/support/iphone5-sleepwakebutton/