Telecom
Active
Complaint #594 — Jui
Filed: 22 Jan 2013 ·
Address: —
I sent my servant to pay my bill on 15/01/2013 in a vodafone mini store. After 15/01/2013 they started the tape before every call I made informing me about my bill and that I am yet to pay it. I called the customer care executive and the tape stopped however on 22/01/2013 they disconnected my services on a working day. I went straight to the vodafone main store in prabhadevi where I was told that the money has not yet been updated and that the bill doesnt have a vodafone logo on it hence it is not a Vodafone Mini Store. I then visited the mini store where my servant had paid the money. I find the store to have a Vodafone Mini store board with a Vodafone executive sitting there in Vodafone \"happy to help\" uniform who informs me that the bill has been updated on 15 th January 2013 itself from their side. So where is my money? Its not with the mini store and it has not reached Vodafone? They are simply harrassing me.