Consumer Redressal

I purchased a new Xolo S 500 IPS on 10 May 2014 noon. By evening of the same day, the software of the Handset got dead. The Handset when taken to Service Center was declared DOA & I was sent to the Retailer back for replacement. The Retailer asked me to wait for 4-5 days for replacement to arrive. Till date, I am constantly following up with the Retailer but he is not able to provide the same. He is trying to give away some other Handset of same value. Today when I asked for refund of money, he used abusive language and said: \"Himmat hai to lejaa kar dikhao.\" Please see if you can help me with the Refund of Money or replacement of the same Handset. Retailer Name: Sony Exclusive Galary Address: Ganga Plaza, near Begumpul, Meerut-250002 Contact Number of Retailer: 0121-4020555