Consumer Redressal

this complaint is for the false promises that kutchina had made and did not deliver a single one. firstly its been more than 4 months their installation is incomplete and secondly whenever i call the sales officer mr.susanta pramanick he keeps making up excuses after excuses and for how long do they expxect us to keep waiting when they just seem to turn a deaf hear, especially since they have recieved the full payment from us. there even was a point when mr.pramanick had switched off his phone and there was no way we could contact him and after finally getting through when we told him we would complain, he defied us in doing so without even admiiting their mistake. as the installation is incomplete, the months are flying buy and so is our warranty. i would be really greatful if youll could please help me on this matter.