Consumer Redressal

SUBJECT: COMPLAINT AGAINST HITACHI: I purchased a Split AIR CONDITIONER 1.5 ton from Vijay sales Faridabad . Details are as: Bill No.------V.No.:92-HFR03-14SICDUF 50 dated 31-03-2014. Billing Address----Amit Hooda,1160 sector -3,Faridabad. Installation Address---Amit Hooda,374 sector 12, Sonipat-131001 mobile:8506051000 Seller---Vijay Sales ,crown plaza,29 km Milestone,sector 15A,Faridabad. Tel-0129-4259800 vscaremumbai@vijaysales.com,, vscaredelhi@vijaysales.com Brand Name & company Address---Hitachi. Hitachi india Ltd. A-15, Mohan Co-operative Industrial Estate, Mathura Road, Mathura Road, New Delhi, DL 110044 Phone-01126991366 customer care mail: customer care@hitachi-hli.com Capacity/Model no.----1.5 ton ,3 star(2014-15) RAS318HUD spilt indoor unit. 3 star(2014-15) ORAU318hud outdoor unit. Problem Observed/Faced: 1. Defective Product: After installation---no cooling problem faced initially. ---gas leakage problem faced( within 1-2 days of installation) . ---till now upto 20th may no effective cooling as per specification given (3 star---BEE rating 3.29). ----Room temperature is not achieving as per AC temp. setting & tripping Of compressor takes place before achieving set temp. Only effective if We are sitting in front of AC. 2. Delay in attending complaints/no response : a) Installation got delayed even after many request made by me & Vijay Sales & finally installed on 6th th April.----request no. is—14033104497 dated 31/3/2014 b) In between communication through Vijay sales was in process to solve AC problem . But every time delayed. Some other complaint request details are as: *Complaint no.14042500867—of dated 25/4/2014--closed on dated 28/4/2014 in system Without attending. *Complaint no. 14042900195 of dated 29/4/2014. Closing date-1/5/2014 *Complaint no. 14050400861 of dated 4/5/2014. Closing date –10/5/2014 *Complaint no.14043000637 of dated 8/5/2014 ---- c) For all complaints ,we followed Hitachi customer care as well as Vijay sales customer care many times in a day & sent many mails at customercare@hitachi-hli.com. Even after all efforts ,services got delayed every time & the matter is still pending. 3. Mental Harassment due to regular follow up & money wastage on defective product. From last 50 days I am daily/regularly in touch with Hitachi as well as Vijay sales. Vijay sales helps me in coordination with HITACHI representative, but still matter is unresolved. I asked Hitachi representative Mr. Virender(ASM---Sonipat area) to replace my product .but got no response go. 2ndly I asked to repair & extend warranty of product 1 year more as I have lose confidence on the product. For this also no response. Hitachi Team (Mr. Virender )assured on 13th May to attend & resolve problem till 18th. But no one came to attend. Now I am fully harassed & disturbed from last 50 days . Due to this I am unable to give attention at my workplace. Even after spending money ,my summer period is going waste due to improper usage of defective product. Also my electricity & communication expenses iare going waste. Penalty : Due to above said reasons I want replacement of this defective product with new one at my installation address + 1lac INR against mental harassment . Regards Amit Hooda,374 sector 12,sonipat 131001 mob. 8506051000