Consumer Redressal

Dear Sir I hired Gati KWE to transfer my luggage from Jamshedpur to Noida on 13th May 2014. It was to be delivered to my home on 16th May 2014. I filed a complaint on 19th May 2014. I was told by Ketan that I would get a call in 4 hours. I checked again, Ketan said Mr.Himmat tried to call me at 12:45 on 19th May, but its not true. However, Ketan again promised me that Himmat would call me at 11am on 20th May 2014, but he did not. I called up the call centre and spoke to Ms.Monali who said that there was no such commitment made. I was told by Ketan that my luggage is in Jamshedpur and Monali said my luggage is in NOIDA. When asked for a seniors email ID, Monali refused to give it. Then came Asif, the floor supervisor who could not help me either. I have face monetary losses due to this delay. I want your help please.