Consumer Goods
Active
Complaint #5864 — DIP NARAYAN MUKHERJEE
Filed: 19 May 2014 ·
Address: NARAYANPUR,KANKINARA,24 PGS(N).743126
I had purchased 26” LCD on 21.07.13 from Reliance outlet and expect best service from SANSUI.My TV is not working on 7th May 2014 and register complain (KOL0805140126 ) on 8th may 2014.
Service engineer from SANSUI attend very next day and identify the problem and ask for few days to resolve the issue.
On 13th May the service engineer Mr Arnab Arnab(9674729760) again visited with wrong parts and unable complete the job, again he asked for few day.
After repeated follow up calls with call center and discussion with customer care offer Mr Tanish(8420109166),Mr Ganguly (8420109133) only give the assurance that SANSUI will give the service and till date My TV is not working.
Today I got call from service center and they told the parts is not available and they will took the TV in service center and try to repair my TV within 15 days.
Within warranty period I am not getting service from company and why I will use the defective TV after giving full payment.
Please help me to exchange my TV set and stop the harassment.