Consumer Redressal

SONY VAIO LAPTOP SVF15213/SNW IN5 (39 CMS) - Defective Product. Purchased on 9/7/13 vide invoice No.SLF02A092020024059 of CROMA, Mahavir Nagar, Kandivali West, Mumbai-67 Dear Sir, Inspite of repeated requests and complaints in writing and personal visits to their showroom, they are not bothered to replace the defective Laptop purchased for Rs.43,700 and not even used for one month after purchase. Hence I request your assistance in redressing my grievances. The laptop is purchased for my daughter for medical education purpose. While purchasing we have discused about the warranty and after sales service out of India. The salesman at CROMA advised us that as the SONY is international brand and got wide network worldwide, it is advisable to purchase. Now I regret that the company is not at all bothered to rectify the defects and solve the problem. Dealer is only concerned with his profit and innocent buyer like us is suffering silently. Hence request you to do the needful