Consumer Redressal

Sir I have booked my households through Ms Agarwal Packers & movers, Visakhapatnam branch office on 19.04.2014 and after 15 days the materials were delivered at madurai address in a very damaged condition on 3.05.2014 and most of glass items were completely broken. One perfect box containing DTH set top box(Videocon), photo frames, wall clock found missing. The branch manager at Madurai Mr. Ramesh and Mr. Ashok at Vizag are not responding and not answering in this regard properly and also regarding the breakage of materials. the cost of the broken materials would be around Rs. 7000 for its rectification. the missed and non delivered items cost around Rs. 4000/- I reported the issue to their HQ through Call centre and also by mail, but no reply. I am facing mental agony and loss in this regard.