Consumer Redressal

Hi , I have purchase FX11 Bajaj Food processor and when the demo executive came for demo he found the food processor is not working and at that time I have raised the concern with Customer care and the demo technician has guide the customer care executive on that moment the customer care executive raised the concern and give me the ref no. 4670192 . But next day when I have try to chase the status the customer care give me the no of another executive regarding the issue Davinder (8527992327) but when I take to this executive the advise me that the product is repaired not replaced for replacement he provide me another no. of (Sukhpal)8285257206 then he provide me another executive no. for replacement Pryanshu gupta (9810306562) but no assurance from him he also deny to replace the product so, Please do the consumer protection to replace the product instead of repair the product. Thanks. Devesh.