Consumer Redressal

New Concepts & Systems 5, Ownership Colony, Rajawadi, Vidyavihar(E), Mumbai-400077 (India) Dear Sir, Complaint regarding Reliance Communication Franchise and Dongle purchase from them ( Sim no. 7666187327) I have purchased one 3G Dongle from Reliance franchise M/s Sai Prabhat Infotech Pvt Ltd, Shop No.2, Plot No.2,, Opp. Sindhuwadi, M.G.Road, Ghatkopar(East), Mumbai-400077. I purchased this Dongle for my internet connection to my newly purchased “Micromax Funbook Pro”. However, I regret to state that I am unable to get proper connectivity on my Tablet and am facing constant problem of disconnection whenever I get my Tablet connected to internet. I have repeatedly brought this problem to the notice of concerned franchise, but the owner of this outlet Mr. Subhash Patel is very uncooperative and rude and has never bothered to even listen to my complaint. Subsequently I approached Micromax Service centre, Ghatkopar. I was informed by Micromax service staff that problem is with the Dongle and not with Tablet. They proved it by connecting my Tablet to other Dongles and it worked properly without any disconnection. Now I am approaching your office to take cognisance of my complaint and either arrange to give me the refund of Rs. 1600/ paid by me to this arrogant franchise vide his Invoice No. 4165 dt 02/01/2012 and allow me to return this defective Dongle or take immediate action in rectifying my problem and enable me to use your product and get the value for the money I have paid to the Franchise. Franchise has already spoiled Reliance name by his rude attitude and I am sure you will take a note of my complaint against him. Since I did not get get any positive response from them I have no other option but to approach Consumer Grievances Redressal Society and also give a press release to alert other customers for the poor and inefficient services rendered (?) by your esteemed Franchise M/s Sai Prabhat Infotech Pvt Ltd. Sir, I request your good office to take necessary action in the matter. Thanks & Regards, For New Concepts & Systems Charuchandra Nerurkar (C.E.O.) Tel: 21028057/21027269 Mobile: 9324787327 Website: www.newconsys.com