Consumer Redressal

Purchased washing machine ‘WHIRLPOOL:WM Fas:123 NXT 622D F Grey’ from GIRIAS INVESTMENT (P) LTD, Nagarbhavi layout, Bangalore on 23/03/2014. Product had been making unusual noise while spinning. Compliant was reported to whirlpool customer care. I was told its usual noise in every machine. Due to unabated intensified noise I was forced to complain once again on 26th April 2014 to customer care. Then technician acknowledged that product is defective. Company has agreed to replace the defective washing machine but has failed to replace. They have been giving trivial reasons for not acting and kept me waiting till now. They have also asked me to pay extra and go far higher end models as product is unavailable. I have suffered lot of inconvenience and squandered lot of my time, money and energy trying to fix amicably. As a last resort I am lodging this complaint against company. During these days I have been interacting with Kamalesh at 08064564453 in vain.