Consumer Redressal

Credit Card Dept is not honoring the promise to pay online reward of 500 points as I had enhances the credit limit. On the contrary they are beating round the bush and giving me various dates to cover up their fault. They say that I had not applied online but before that I had given a manual request to process the enhancements. The date given by them is 26th March, 2014. However, I have an email confirmation from HDFC Bank that I had enhanced limits on 25th March, 2014 itself and so the claim and grounds of HDFC Credit Card Dept is invalid. Accordingly, I deserve the 500 reward points and also additional benefit for the mental torture that I am undergoing due to their irrational behavior and careless approach in handling my complaint. Your help and immediate attention will be highly appreciated. Regards, Rikhav