Consumer Redressal

i regret the day i decided to purchase panasonic split a.c.from vijay sales on 24/04/2014.person from company came for installation after five days.the unit which was installed was defective so it was taken back on 30/04/2014 it was said that new machine will be sent on 01/05/2014 but it was sent on 02/05/2014 the technician told that i am coming with in an hour but company person sent him to another place & told that your machine will be installed tomorrow i.e. on 03/05/2014.this is the state of affairs that 10 days after purchase of machine it has not been installed.company people must think to close the service centre if they can not manage.