Consumer Redressal

Hi Team, I have ordered the Product : Symphony Air Cooler - STORM 70i on 18th April 2014 with HomeShop18 and I got message stating that Product was shipped on April 22, 2014 through SPOTON Courier through AWB No: 506672782. But Still no response from Home shop 18 and their answer was pathetic and no response from courier office too...I have raise ticket with them : 101001753, Daily I am calling them almost 5 times and still no response. Please help me out to get money back. Thanks, S. Dhinesh Kumar