Consumer Redressal

Hi, Please try to help me as the institute makes me fool.They announced my result and mark failed in subjects and even i am not a poor student.I told the course administrator several times about the exam questions pattern that the questions were out of the syllabus and she(shweta) keep telling me to remind the questions instead of doing any query.I want my money back as they are doing fraud business.Please do something ASAP.