Consumer Redressal

My self Jayanta Kumar Bhar having consumer no 50040108003,resident of 28/2, Sambhu Nath Das Lane. Sinthi. Kolkata. I have applied for increase of load of my CESC meter for installation of AC. I have applied through online on 02/04/2014 and on the same date I have maid payment. (Rs. 9894 having RR no. 3101807142.) Till today the status of my application showing \"Our team would visit your premise on 07/04/2014 and upgrade your meter, to enable you to use the Air-Conditioner(s).\" But still today (25/04/2014) no one visit my premise. I already mailed several times in several places also visited North Suburban Head office at Kamarhati physically on Saturday but no one can answer me why this delay, and when I can expect solution. Also I maid online complain having docket no. LT/14/2697. Surprisingly today I got a mail saying that Your docketed complaint has been resolved. It\'s already 3 weeks gone after placing my application.