Consumer Redressal

On 16th April 2014 i got my car serviced for brake failure with intimating thm fr cluth check up nd accelerator check up at global gallery mahindra thane, thy charged me around 14,000 including with sme program called RSA(Road Side Assistance)program saying me that ny breakdown we wil send our technician with immediate effect.Today on 25th April 2014 i was driving nd the cluth pedal did nt responded, i managed to reach mahindra showroom which was at 700meters away nw thr thy gave sme estimation of 18000 including thr labour charges which are too high nd thy r saying cluth plate and pressure plate is burned due to sme burst of coc cylinder of which i m nt aware of so i requested thm to tow my car to thane service station where i get it usually serviced so thy r saying it is against our norms i called RSA number too bt thy also did the same saying we cant help u out so i asked them to pls cancel my this RSA program nd refund me with my money for that also thy said no.So pls nw help me