Consumer Goods
Active
Complaint #5520 — Rajiv Dhingra
Filed: 24 Apr 2014 ·
Address: H.No-233, Sector-4, Gurgaon-122001
I purchased a Voltas window 1.5 TON AC on 14 April, 2013. I registered this product by calling on Voltas Call centre with call ID. 13AP1609321. It came with two free services.
On 30 Oct, 2013, I called Voltas Call centre with call ID. 13OC3600843 and availed the first free service. On 22 April, 2014 I called Voltas Call centre again with call ID 14042200513 for availing second free service which they refused, reason shared was that I should have called by 14 April, 2014.
My objection is that as I registered my product then why Voltas has not reminded / intimated me for availing that free service. Car service showrooms always inform / remind their customer about the schedule. If Voltas doesn’t send reminder then there should be at least some grace period to avail it.