Consumer Redressal

Dear Sir I have submitted my complaint as under but it is my bad luck I have not heard anything positive from you. You are the only source I believe can do justice to all . I would like to narrate the incident occurred on 2nd Nov 2012 around 4:30pm when I used my HDFC Debit card at Corporation bank ATM ( Mayur Vihar Phase-1 , Delhi )for withdrawal amount of Rs. 3000/- vide ref. number 504456554959. I had not even entered the amount and transaction got declined as ATM Machine was out of order, which local shopkeepers outside the ATM confirmed but Rs. 3000/- were debited from my HDFC Bank account. I immediately HDFC bank customer care, they gave me transaction dispute reference NO.017-470-58 with an advice to wait for 15 days. After 15 days when I enquired about the matter they said that Cooperation Bank has claimed the money. It is very unfortunate if the amount is deducted like this i.e without withdrawing it from the ATM Machine. I have proof ( Bank decline slip) with me so how can Corporation bank deduct my money ? It can be checked out from Corporation Bank that their ATM machine was not in working condition when I intended to withdraw cash. So there is no question of being cash taken from ATM Machine. I ferventally hope that dispute can be resolved by your August hands and an amount of Rs. 3000/- is credited back to my HDFC bank account and oblige. Thanks and regards ROHIT SATHOO MOB. NO 9811405980 email add: rohit sathoo@yahoo.com Submitted on 2012/05/19 at 5:14 pm