Consumer Redressal

I purchased 2 plans from Matrix Cellular from their Bangalore Airport point of sale. They obtained credit card copy and payment authorization signature from me. The tariff they told me at point of sale was very different than what they sent later in email. They are not confirming whether this is the best tariff they could have given for my country of travel. I traveled to Philippines and they gave me call rates of UK. Later they sent 2 different emails one with plan details of UK and other for \'confirmation\'. Basically they gave different information on different sources and I dont think they applied the appropriate rate. Consequently I got bill of 10k which was 4-5 times of the call rates they told verbally me at the point of purchase. This is deliberate tactic to foll the customer and once they have \'confirmed\' apply arbitrary call rates on international roaming.