Telecom
Active
Complaint #5402 — SUTAPA SAHA
Filed: 16 Apr 2014 ·
Address: Howrah,WB
On 11 th April without my knowledge how can Vodaphone provide a new SIM to an unknown person of my running SIM n number? Mobile activity • received call in my mobile 9830729700 which the registered mobile with 525321402 at 1:06pm • received SMS regarding some service request number (which is NOT done by me or my family)–SR1504382982 would be processed by SATERTURDAY 12 April 9am at 7:11:24 pm • received SMS regarding SIM replacement request at 7:42:16 pm and it got inactive immediately • Called 198 at 7:50:00 pm to stop the request and the Vodafone customer care also, but it has been replaced by that time already and provided to someone else without my identification / presence I am in Singapore and all the ID proof is with me only. My account has been hacked after this SIM change and within few minutes I Lost 7 lakh INR throgh mobile banking. ICICI BANK I want case against Vodafone for my loss. To compensate my loss of 7 Lakh with Fixed Deposite interest and compensation