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Complaint #5395 — Udayan Ganguly
Filed: 16 Apr 2014 ·
Address: C-150 CSRE Apt Hillside IIT Campus Powai Mumbai 400076
Dear Sir/Madam,
I regret my decision to get a cellphone SIM card and forex card from Matrix Cellular International for a US trip in 16-Jun to 9-Jul.
As a summary,
1. On the forex card, my forex card with loaded with 50000 INR 2 weeks late (for my 3 weeks trip). This added a cost of 4392 INR extra as a direct consequence of Matrix negligence. The money was finally not returned in full even after 2 months (details emailed separately).
2. On the cellphone SIM card, I have an outstanding balance of 1696.51 INR after paying a total amount of 12000 INR.
If I need to pay Matrix (1696.51+ fine=3091), I believe that Matrix too must produce the outstanding payments (4392 INR + fines) for non-service of contract to me.
I hope you can help me. Please advise.
Thank you!
Udayan Ganguly
Matrix Cellular (International) Services Pvt. Ltd.
Kalpesh Tankaria (kalpesh.tankaria@matrix.in)
Neeladri Dey <neeladri.dey@matrix.in>
www. matrix.in
Tel: 022 39520000,
Mob: 9820081705