Consumer Redressal

To, Agarwal Packers & Movers Ltd, 46, Eastern Chamber, Poona Street, Mumbai -400009 Sub – Damage of transported vehicle by your company with G.C No.834133 from Kolkata to Hubli. Sir, I have send my SWIFT DEZIRE CAR (Maruti make), registration no WB-26C-9603 from Kolkata through your Kolkata Office on 16.11.2012 with your G.C. No.834133. The above car collected by Sh. Sanjoy Mandal , transport superviser, who was send by Sh. Amit Ghosh of your branch office at Kolkata. Along with the car I have handed over One newly purchased Shoe costing Rs . 2000/- and one Fry pan which he was recorded in the form of ACCESSORIES DECLARATION. Sh. Sanjoy Mandal, Transport Supervisor collected from me Rs 180/- for the Pollution control certificate. But I have received the car on 28.11.12 at 2330 HRS with damaged condition with missing items as detailed below: i)Big denting in the front left door just below window which was not there at the time of handing over my car, ii)Newly purchased ( with packing ) shoes costing Rs 2000/- missing , in its place kept old other shoe , iii) Pollution control certificate for which Sh. Sanjoy Mandal, Transport Supervisor taken Rs 180/-, which was very much essentitial as per your requirement. All the above statement I have written in the GOOD CONSIGNMENT NOTE when I received the car on 28.11.2012. I have send the through you by paying more money because it was expected being REPUTED FIRM, I will get better service. But it was not happened. It was expected to get the action taken report for my above damage which was written in the GOOD CONSIGNMENT NOTE on 28.11.12. Since I have not received any report I am writing this complaint again. Please pay Rs 10180 ( Rupees ten thousand one hundred and eighty only ) for the above damage ( Rs 8000/- for Denting& painting, Rs 2000/- for my shoe and Rs 180 /- taken from me for pollution control certificate) for the actual cost for the above damage made by you. If I am not getting the money for the damage made by you within 15 days , I will go to consumer court with extra charges. Thanking you, yours faithfully Date :03.12.2012 ( SOMNATH DAS) 133, 15 th Main Road, GOKUL ROAD. HUBLI – 580030