Consumer Redressal

Tata Teleservices Limited November 22, 2012 C/O, Videsh Sanchar Bhawan, Camp Office- 1/18 CIT Scheme, VII M, Ultadanga, Kolkata – 700054 Dear Sirs, This is to inform you that the undersigned had a TATA INDICOM CDMA Prepaid Mobile No. 9231513522 operational till November 08, 2012. After disconnection on 9th Nov. 2012 I informed your Mr. Sakya Singha Rath at Saltlake City Center E Block-003, Sector 1, Kolkata-700064 on 14th Nov. when he advised me to contact your sales centre RAJANIGANDHA at Sodepur. While talking to RAJANIGANDHA owner on 17th Nov. 2012 we were informed that all formalities concerning restoration of dead lines are being handled by Saltlake City Center office. Accordingly the undersigned along with his father Sri Sunil Ranjan Chakrabarty met Mr. Sakya Singha Rath at Saltlake City Center office on 20th Nov. 2012 and we were surprised to hear from Rath that my mobile number 9231513522 has been deleted as the deadline has expired. It is very much shocking that Mr. Rath or RAJANIGANDHA people did not inform us the deadline for restoration of disconnected line on 14th November 2012 and 17th Nov. 2012 respectively when we met them. The No. is very important to me as it was given to various institutions etc. It needs to be said here that the validity of the phone is till 2021 and Rs. 500.00 was paid as power and had a balance of Rs. 70.00 or so to my credit. Mr. Rath advised me to take a post paid line, and then only he can reactivate the specified No. Ultimately we were forced to accept this proposal against our will. Since I am using this line since 2004 I shall earnestly request your good self to look into the matter for restoring the line with all facilities that were prevailing till 8th of November 2012. Thanks and regards, Yours faithfully, SOUMYA CHAKRABORTY MOBILE NO. 9874309163 CHANDITALA BYE-LANE P.O. SODEPUR, KOLKATA – 700110