Consumer Redressal

I booked a cab from Tab Cab on 11 december for 3 pm. Firstly they did not send me the cab driver details until 3 pm. I called them up repeatedly from 2 30 pm onwards and they finally sent me the details at 3. driver called me up ate that and told me where he was- it would have taken him 5-7 mins from there. After 25 mins I called him and he asked if I needed to leave right away. He finally came after another 15 mins. I was traveling with my 4 month old baby, and had his pram with me. After leaving from the society, I asked the driver to take a particular route to our destination , but he refused. He spoke very rudely and turned the car in the opposite direction. When I protested, he stopped the car and threw out the pram and asked me to get out. i called up the agency but the took no action. I was forced to get down in the middle of the road with my baby and no means to travel. I also filed a complaint with the agency but I hat not heard from them since.