Consumer Redressal

past two months I am unable to get the sim replaced and after paying my monthly bill for my mobile no.9819180707 . I had been to Vodaf Mini store at Mulund East during my first instance when I gave my ID proof the Agent told me that the printer is not working hence I could not get the sim replaced. Next week when I had been to the same store I checked whether his printer with scanner is working, the agent told me yes it was working so when I gave my id proof he asked me to fetch the photocopy of the same for which he wanted me to travel another km and thus I was refused sim replacement by the agent.Couple of days when I logged my complaint on 198 I was told that the SIM card would reach my home so I waited for 2 days but the courier never came. Again I called at 198 and inquired about the courier for which the agent said it could not be processes. This info was know only when I had called.Then it was suggested to go to other Vodafone store in Mulund East but could not get it.