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Complaint #5240 — Arun Sengupta

Filed: 5 Apr 2014  ·  Address: 70 Bank Plot, Dhakuria, Kolkata - 700031
I have purchased one double door Godrej frost free refrigerator of model number GFE26CFCKGG on 20.02.2007 bearing Unit SR no. 50702000375. As per the warranty card provided with the refrigerator this product comes with a 10 year rust protection plan. Now numerous rust patches are appearing on the front door of the refrigerator. So I have logged two complaints number 401759 dt 27/09/2013 and 116912 dt 06/11/2013. After that service technicians visited me multiple times. Initially they told me that the door will be replaced. But that has not been done in past six months. Now Godrej is telling that they are not in a position to repair the door nor they can change it since this model is obsolete and no longer available. They are giving an option to buy a new refrigerator in exchange of my old one and a value worth 35% of the cost of old refrigerator will be adjusted with the new one. But any way I have to spent a lump sum amount. Since I am a retired person over 75 years of age it is not possible for me to buy a new refrigerator after every 6 -7 years. Looking forward for your support to resolve the issue,

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