Consumer Redressal

I bought a Sony DVD Home Theater (Model: DAV-DZ 777) in June 2009. The front cover of the disc tray got broken and a \'No Disc\' problem was noticed. I submitted the DVD player to the Authorised Sony Service Center in Salt Lake with both the problems on 22-Feb-2014 (Job # J40389060). I received a call on 24-Feb stating that though they will fix the \'No Disc\' problem but will not be able to replace the front cover of the disc tray. When I explained why I need that to be solved also, I was told that the technician will help me with an alternate solution. I approved the estimated budget of Rs 2895.00 to repair the \'No Disc\' problem. The disc tray problem has not been resolved and the dvd player is in Sony Service Center for the last 43 days. I have raised 3 complaints on Sony website (17953122,18230144,18274817) and another 3 through Sony customer care. I (and my family) have been harrased enough by Sony. I Would request Sony to address this long pending issue immediately.